Last week, I paid Amazon $20.95 to send me 100 teabags of lapsang souchong tea. The brand was the British company, Taylors of Harrogate (“since 1886“).
Instead, Amazon sent me two 14 x 2 inch floor registers from Rocky Mountain Goods. I have no use for such things and I immediately went on the Amazon website to try to inform them of their mistake. But the process of pointing out the problem and then returning the bulky registers was so complicated that I never got to connect with the Amazon return process.
And so now I sit here with two floor registers I have no use for and without the special tea bags I do have a use for. I have been sabotaged by Amazon. The world of digital, online, no-face-to-face, personal business exchange has shown once again that today’s world of human vs. computer interaction is cold-blooded and slow to admit mistakes..
This would never happen if there were a tea shop nearby that carried Taylors’ lapsang souchong in tea bags. But I haven’t found one. The shops sell other kinds of Taylors tea, but not their lapsang.
The good news is that I already have a good supply of Twinings lapsang teabags in my cupboard, as well as a half-ounce of loose lapsang from Willoughby’s. But I like the Taylors’ version as a backup.
Still, compared to the Ukraine-Russian war or the earthquake in Turkey and Syria, this is a mosquito bite. I had a pot of lapsang for breakfast this morning and will have another pot again tomorrow morning. I am not deprived. I still live a privileged life.
And $20 is not worth my spending another five minutes trying to straighten things out with Amazon. A behemoth like Amazon has no time for beach pebbles like me.
But once upon a time, when we in the world did most of our business face to face, and people behaved in three dimensions, and you looked the salesperson in the eye, and if you had a problem, that person could fix it in a minute — back then, you felt an identity in the buying and the selling. Somebody you could look at would sell you something you could put in your car. Coming and going had texture, personality, three-dimensions. You could talk to somebody who would listen. You could smile back and forth and say ‘Thank you.’
There are still places like that. But fewer and fewer customers are showing up. Bed, Bath and Beyond is going out of business, thanks to Amazon. Radio Shack disappeared. Have you been to a Sears and Roebuck lately?
We hate human touch so much nowadays that we spend most of our time on Smart Phones living life by hear-say. And now Artificial Intelligence (AI) will complete the job, by doing our thinking and talking and buying for us. We will trade in our free will for the speed and efficiency of the highest-tech possible. We will avoid the messiness of touch and the inefficiency of time.
We will protect ourselves from global warming by declaring hands-on businesses to be enemies of the people.
Only the destitute will be allowed to pay cash. They will shop in slums overseen by convicts. Their tea will be made from eel grass. Their bread will contain tranquilizers.